Reports
Get right metrics and deliver value to your business. With Nilex Reports function, you will be able to track and measure data, based on your support volume and agent performance.
Slice and dice your data
Get insight in which channel your tickets were created, how they were handled by your team, and areas where you can improve.
Report and track labeled cases at various states of a ticket cycle, understand inbound inquiries from your customers, and see at a glance what is happening in your support center all in one easy-to-read dashboard with point-and-click analysis.
Gain critical insight
Executives, managers, and end-users can all use easy-to-configure widgets to create tailored dashboards with information that addresses their specific metrics, such as service status, crossed thresholds and active requests.
Rather than viewing stagnant charts, users can perform actions directly from the dashboard.
Report designer
Nilex report designer gives possibility for you to do own layout, texts and logotypes to make it easier for the user to recognize them.
There are also possibilities to limit the information, which should be seen by the user when they are looking for the status of their cases.
Schedule your reports
If you access regularly to certain type of reports, you get them automatically without need to request for them, so you can’t forget about them and you will always dispose with updated report statistics.