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Demo now
Demo now
  • Company
    • About us
    • Careers
  • Products
    • NileXpress®
    • NileXpress Plus®
    • Nilex PRO®
    • Nilex Enterprise®
  • Features
    • Self Service Portal
    • Mobile Application
    • Ticket Management
    • Social Media Management
    • Service Catalog Management
    • Asset Management
    • Contract Management
    • Knowledge Base Management
    • Task Management
    • Order Management
    • WorkLog Management
    • Financial Management
    • Service Level Agreement
    • Reports
    • Translation Management
    • Branding
    • Scheduling cases
    • Integrations
    • Computer Telephone Integration
    • Active directory
    • Calendar&Resource Management
    • NSP integration with Microsoft Teams
  • Order
  • Training
  • Solutions
    • ITSM
    • Shared services
    • Customer Support
    • Social Media Monitoring
    • Facility Management
    • Field Service Management
  • Services
  • Customers

Solutions

Customer Support

Customer Support

If you need customer support 24/7 service, available under all the 365 days, you are on the right place.

If doesn’t matter if your support requests are received from email, phone, system or contact forms on website, Nilex can help you manage all of them on one place. You will be able to resolve easy all the customers’ requests, classify them and provide each customer timely information about the status of his request, problem or wish.

In addition, with Nilex support solution, your support team can get automatic reports that can be directly delegated to specialists in that area that the case is connected with.

Solutions

Regardless of size and industry, we have a solution for you
itsm

ITSM

Shared services

Shared services

Customer Support

Customer Support

Social Media Monitoring

Social Media Monitoring

Facility Management

Facility Management

Field Service Management

Field Service Management

Testa gratis

Testa vår lösning gratis i en månad.

30 dagar gratis enkel konfiguration

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