WorkLog Management
Track your working time and efforts needed for solving tickets and requests and estimate future task lengths. With Nilex Worklog Management, you’ll be able to simplify your daily routines while saving time automatically.
Worklog display
Worklog is a collection of Work Log Entries containing information about the time spent working on the case, as well as information about the financial charges for the work done in specified time. This function displays Work Log Entries as table view, in created ticket.
Automatic tracking time
One of the main advantages of this function is ability to automatic track working time on ticket. Automatic counting of working time will begin as soon as the ticket is opened and will stop at the moment when an action is performed under concrete ticket, for example – add new comment or change a ticket status.
Agent Rates efficiency
Nilex worklog management can help you to define unique matrix of all your agent cost rates according to different rate types, which are also customizable. With this function, you get complete flexibility in right cost rate calculation for your clients.
Worklog revoke in action
Nilex allows not only creating worklog entry but also cancelation of existing entries if there is adequate reason for that. Reversing is possible until the moment of invoicing, because then happens final entry locking.