Ticket Management
Transform from reactive to proactive Incident, Problem and Change Management with process automation, efficient data collection, impact assessment and trend analysis.
Cases centralization with business rules
Nilex helps you handle cases created from different channels such as self-service, email, phone, chat or social media.
Regardless of whether the matter is a matter of something minor, as a support issue, or a major incident, the Nilex Service Platform regulatory system guarantees that the ticket is delivered to the appropriate agent or service line and that it is answered according to priority and given SLA rules.
Incident Management
Nilex Incident Management allows you to record a service request, indicate the configuration item to which it applies, track the status of the incident, escalate and dispatch it to a specialist, if necessary.
Nilex helpdesk tool provides an interface for communication between IT and the user about the status of a service request and classification system that helps to determine the priority, assignment and impact of all incidents.
Change Management
With Nilex Change Management, you can initiate, approve and monitor on the changes, while the priority, impact, risk and resource requirements associated with those changes can be assessed.
Nilex Change Management provides classification system for accepting, logging and storing change requests with ability to track change requests through stages of review, authorization and implementation
Problem Management
Use Nilex problem management to identify record, classify, investigate, diagnose and resolve underlying root causes.
With this end-to-end monitoring and high level of automation, Nilex Helpdesk provides the foundation for integrated IT service management by delivering classification system that creates problem records separate from incidents and tracks them according to ITIL procedure.
Keep track of your tickets
Nilex mouse over capabilities makes managing tickets easier. You just need to hover over a list-item to get quick details about the ticket. If you move your mouse away the preview will disappear again. A real-time saver.
Implemented options:
Ticketing tutorial
Our goal is to keep our software solutions as simple as we can. With that in mind, we created tutorials for easier and faster learning in order to save your time and keep your efficiency on high level. Follow steps in tutotial and get ready to use function on your own.